MotorGrove Frequently Asked Questions (FAQs)

Welcome to MotorGrove’s FAQ page! Here you will find answers to the most commonly asked questions about our products, orders, shipping, returns, and more. If you have any additional questions, please don't hesitate to contact us at support@MotorGrove.com or +49 989 581-0927.

General Questions

What is MotorGrove?

MotorGrove is your go-to online store for high-quality automotive parts and accessories. We offer a wide range of products to meet all your automotive needs.

How can I contact MotorGrove?

You can contact us via email at support@MotorGrove.com or call us at +49 989 581-0927. Our customer support hours are Monday to Friday from 9:00 AM to 6:00 PM (CET) and Saturday from 10:00 AM to 4:00 PM (CET).

Ordering and Payment

How do I place an order?

To place an order, simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the prompts to complete your purchase.

What payment methods do you accept?

We accept a variety of payment methods, including:

• Credit/Debit Cards (Visa, MasterCard, American Express)
• PayPal
• Bank Transfers

Can I modify or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible at support@MotorGrove.com or call us at +49 989 581-0927. We will do our best to accommodate your request, but please note that once an order has been processed, we may not be able to make changes.

Shipping and Delivery

What are your shipping options and costs?

We offer the following shipping options:

• Domestic Shipping (Germany)
  • Standard Shipping: 3-5 business days | €5.99
  • Express Shipping: 1-2 business days | €12.99
  • Free Shipping: Orders over €100 | 3-5 business days
• International Shipping
  • Standard International Shipping: 7-14 business days | €15.99
  • Express International Shipping: 3-5 business days | €29.99
  • Free International Shipping: Orders over €200 | 7-14 business days

How can I track my order?

Once your order has shipped, you will receive a shipment confirmation email with a tracking number. You can use this tracking number to check the status of your shipment on the carrier's website.

Do you ship internationally?

Yes, we offer international shipping. Please see our shipping options for rates and delivery times.

Returns and Refunds

What is your return policy?

We accept returns within 30 days of receipt. Items must be unused, in the same condition that you received them, and in the original packaging. Please contact us at support@MotorGrove.com or call us at +49 989 581-0927 to initiate a return.

How do I return an item?

To return an item, contact us at support@MotorGrove.com or +49 989 581-0927 to receive return instructions. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

When will I receive my refund?

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days and will be issued to your original payment method.

Products

Are your products covered by a warranty?

Yes, many of our products come with a manufacturer's warranty. Please check the product description for specific warranty information.

How can I find more information about a product?

Detailed information about each product can be found on its product page. If you have additional questions, please contact us at support@MotorGrove.com.

Technical Issues

I’m having trouble with the website. What should I do?

If you experience any technical issues with our website, please contact us at support@MotorGrove.com or call us at +49 989 581-0927. We will assist you as soon as possible.

I didn’t receive a confirmation email. What should I do?

If you did not receive a confirmation email, please check your spam/junk folder. If you still cannot find it, contact us at support@MotorGrove.com to confirm your order.

Thank you for shopping at MotorGrove! We are here to ensure you have the best experience possible. If your question was not answered here, please feel free to reach out to us directly.